Terms & Conditions

By using www.lagahexports.co.in the user unconditionally accepts the terms and conditions of use as given here under :

Before jumping to any conclusions or placing an order, the user may carefully read products information and services displayed in relevant sections and information in frequently asked questions.

www.lagahexports.co.in is owned and managed by LAGAH EXPORTS, Ludhiana. All the contents of the site are only for general information or use. They do not constitute advice and should not be relied upon in making any decision. 

Certain elements of the site will contain material submitted by users.  www.lagahexports.co.in accepts no responsibility for the content or accuracy of such material.

www.lagahexports.co.in is not responsible for the contents of any linked sites. We do not endorse the companies or products to which it links. Your access to any of these third party sites is done entirely at your own risk. 

The details of the products or product specifications (for instance weight, color, texture, size, etc.) quoted with the product displays are only fairly accurate values. Since most of the products have intricate handwork, there may be slight variation in the pictures displayed and the respective actual products.

www.lagahexports.co.in will not be liable for any loss of data, loss/profits or any damages under any circumstances what so ever including any circumlocutory, special, subsidiary, indirect, consequential or other damages that result from the use of or inability to use the products/services offered at www.lagahexports.co.in In no occurrence/event shall www.lagahexports.co.in be accountable to the user for any damages, losses, negligence or any actions otherwise, beyond the amount paid by the user to www.lagahexports.co.in for any specific product or service. 

With a view to provide our users/customers latest information and material, www.lagahexports.co.in will make changes in the products or services described on this site from time to time. The prices displayed in USA are the same as in our sales office in Ludhiana. Availability and prices of items are cause to undergo change without prior notice. www.lagahexports.co.in is not responsible for any typographical or photographic errors/shortcomings.

Limitation of Liability:
Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall www.lagahexports.co.in or any of its employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the www.lagahexports.co.in Web site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of www.lagahexports.co.in has been advised of or should have known of the possibility of such damages

Caution!
In case of any doubts user may seek clarifications from www.lagahexports.co.in through Email : info@lagahexports.co.in and should not use any service/place order before he gets a written clarification about the same.

Users of www.lagahexports.co.in are supposed to have thoroughly read and understood all the terms and conditions mentioned herein. Users are considered to have unconditionally agreed, approved, understood and accepted all the terms, conditions, procedures, risks and consequences of using the products/services at www.lagahexports.co.in. And they cannot, at any time, claim ignorance of any or all of them.

All relationship of any user whosesoever situated is governed by and in accordance with the laws of Ludhiana, Punjab, India.

 

 

Please go through our main customer dealing terms & conditions.....

1. ACCEPTANCE OF ORDERS

All contracts of sale made by LAGAH EXPORTS  shall be deemed to incorporate these terms and conditions which shall prevail over any other document or communication from the party with whom the company is dealing (The Customer'). 

All orders are accepted and fulfilled subject to these conditions of sale unless otherwise varied by agreement in writing by an Officer of LAGAH EXPORTS. Use of this site, and the placement of orders through any medium constitutes acceptance of these terms & conditions.

2. CARRIAGE, POST AND PACKING

Charges may be made for delivery options. Current charges are shown on e-mail order provided by The Company.

3. PRICES

Goods are invoiced at the prices ruling at the time of ordering. The company reserves the right to modify prices without notice and to add or deduct any tax component as required by Indian regulations.

4. DELIVERY

Any time or date for delivery stated by the company shall be treated as an estimate only. Whilst every effort will be made to dispatch goods, or deliver services, on time, no liability can be accepted by the Company for failure to deliver within the advertised times. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods or services howsoever caused. 

The Company will accept no liability for shortages, damage to or non-delivery of goods unless the Customer notifies the Company in writing within three business days of receipt of goods. 

The Customer shall be bound to accept the goods when they are ready for delivery by the Company and delivery shall be deemed to take place when the goods are delivered to the Customer at the nominated address for delivery or to a nominated carrier as the case may be whereupon the risk of loss, or any other damage whatsoever shall pass to the Customer. 

If the Company fails to deliver the goods for any reason other than any cause beyond the Company's reasonable control or the Customers fault, and the Company is accordingly liable to the Customer (in the cheapest available market) of similar goods to replace those not delivered over the price of the goods in question. Furthermore, The Company shall not be liable for loss of profit or other consequential loss and its liability (whether in contract or otherwise) shall in no case exceed the price of the article or articles in question. 

If for any reason the Customer cannot accept delivery of the goods at the time when the goods are due and ready for delivery the Company may either elect to store the goods pending their actual delivery and the Customer shall be liable to the Company for the costs (including insurance) of so doing but the Company shall be under no obligation to insure the goods in storage and the risk of any loss or damage to the goods howsoever arising shall be borne by the Customer, or sell the goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Customer for the excess over the price under the contract or charge the Customer for any shortfall below the price under the contract.

5. REFUNDS & EXCHANGES.

Goods may be returned for a full refund within this time only so long as they are undamaged, unworn, in original packaging with all labels applied and do not smell of tobacco, perfume, hair products etc.

Clients should note in particular that, human hair once styled by a third party stylist, are not eligible for refund or replacement. All other exchanges or refunds are entirely at our discretion.

6. PAYMENT TERMS

All goods must be paid for in advance. Dishonoured or fraudulent payment will lead to the immediate instigation of recovery action.

Order via bank wire transfer will be send to the same country from where the payments were made.

Orders placed with payment through a credit or debit or charge card may only be delivered to the cardholder's registered address.

The Company reserves the right to recover costs associated with debt collection or recovery.

7. PRODUCT SPECIFICATIONS, DIMENSIONS, ETC.

Whilst the Company will make every endeavour to deliver the goods or services as they are advertised in any Company brochure; actual dimensions, colour, specifications and quantities may in certain circumstances vary from those so advertised. The Company reserves the right without prior notice to vary the dimensions, specification, availability and quantities of any goods or services without any liability to the Customer arising directly or indirectly from any such variation.

All text, images & quotations available on this site are subject to changes timely.

8. SUPPLY

In the event that the Company is unable to supply goods as ordered by the Customer, the Company reserves the right to offer goods of equal or superior quality comparable to or compatible with the goods ordered at the same price.

9. FORCE MAJEURE 

In the event that the Company is prevented from carrying out its obligations under a contract for sale as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Company shall be relieved of its obligations and liabilities under such contract for sale for as long as such fulfilment is prevented.

10. TRADE NAME AND MARK

Indications of trade names or marks (other than those of the Company) shown in documentation of the Company are not restricted to indications of manufacture but may be indicative of general use of systems, machines etc. associated with the use of such products.

11. CANCELLATION

Applications for order cancellation must be made in writing to the Company. Where cancellation of an order is accepted  the Company reserves the right to indemnity from the Customer in full for costs incurred.

12. WARRANTY

All goods sold by the Company are warranted free from defects in materials and workmanship. If the Company shall receive a written complaint from a Customer in respect of goods found to be defective in respect of materials or workmanship only within 5 days of delivery the Company after it has had a reasonable time to investigate the same and examine the goods in dispute shall be entitled at its option to repair or replace the defective goods or refund the purchase price. 

No claim will be entertained in respect of any goods which have been repaired or altered in any way or have been the subject of any accident or damage caused by any innocent, wilful or negligent act or omission of the Customer its employees or agents or through use contrary to the manufacturers instructions by the Customer, its employees or agents or by circumstances beyond the control of the Company or goods which cannot be shown to have been supplied by the Company.

13. THE COMPANY'S LIABILITY

The Company shall under no circumstances whatsoever be liable for any indirect or consequential loss howsoever caused. 

The Company's liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates. 

Goods are not tested or sold as fit for any particular purpose or for use under any specific conditions unless expressly stated. 

14. HEALTH AND SAFETY


In compliance with the above legislation the Company confirms that the goods supplied by the Company as a distributor, manufacturers, or wholesalers of products do not present a hazard to health and safety when properly used for the purpose for which they are designed and provided also that the Customer or its employees or agents take reasonable and normal precautions in their use.

15. MISCELLANEOUS

(a) If any provision hereof shall be held to be invalid illegal or unenforceable the validity and enforceability of the remaining provisions shall not be in any way affected or impaired thereby. 
(b) Waiver by the Company of any breach of these conditions or any granting of time or indulgence by the Company to the Customer shall in no way affect the rights of the Company hereunder. 
(c) All headings are for convenience only and do not form part of these Terms and Conditions. 
(d) Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class pre-paid letter to the last known address of the party to be notified and shall be deemed to have been served immediately, if delivered by hand and forty eight hours after posting if posted as aforesaid. 
(e) The Laws of India shall govern the validity construction and performance of any contract to which these Terms and Conditions apply and the parties submit to the jurisdiction of the Indian Court. 


PRIVACY POLICY :

We are committed to protect your privacy. We will only use the information that we collect about you lawfully.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
Your Name
Address
Phone Number
Email Address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us at info@lagahexports.co.in
 

Transit Risk – 

LAGAH EXPORTS is shipping all parcels as not insured. If courier company fails to deliver then LAGAH EXPORTS will not be liable for any loss due to non delivery of your order due to any reason like lost and stolen packages . Our risk is shifted to the customer as the order is handed over to shipping company .
So we advice customers to insure their order from their side with their own insurance company as many of Indian insurance companies do not provide insurance services in many countries and as we do business with almost all over the word, so it makes it difficult for us to take care of changing policies of insurance companies.
Shipment and tracking details :
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. you may also check the same on our order status page.

Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

Address change requests : Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to info@lagahexports.co.in and the needful will be done.

Multiple address order - Currently this option is not available. However, if you want to send the product to different addresses, you can place Multiple Orders.

Time to Ship - For each order we will indicate time to ship at the time of quotation send by e mail. These are indicative & approx values only and orders can be shipped earlier or later also on case to case basis depending on availability of raw material and other factors.

It is advisable to email us with the exact requirements  to get more accurate time to ship estimate.

We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 7 days of your placing it. You can expect to receive your order, on average, within 4 to 6 weeks if made to order.

What if any Delays : Time to ship mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.

However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis.

If, for any reason, there is going to be a delay in shipping because a material is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail

However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for unfulfilled part of the order.

VAT & Custom Duties - VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.

They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.

Billing Address and Shipping Address ? Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

 

 

Return Policy 
 

Keeping in mind the very basic nature of every LAGAH EXPORTS products of human hair, our customers do appreciate that products ordered are individually created, crafted and made to fit perfectly in accordance to the measurements provided. Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect the customers’ ability to support LAGAH EXPORTS “no return no exchange” policy to help us deliver the very best. Kindly be informed that LAGAH EXPORTS will not be able to refund or exchange any online or offline sales at www.lagahexports.co.in or any other website of the company under any circumstances. LAGAH EXPORTS firmly believes that all the customers who order online are aware that colors and textures seen on a monitor may be slightly different as compared to the actual product ordered. LAGAH EXPORTS trusts and has faith in its customers for making its venture successful so that every year LAGAH EXPORTS can deliver and probably exceed customers expectations and beyond. But in some cases we used to provide replacements and refund guarantee at the time of orders placed by e mails. In that case it is possible that we must be able to provide some kind of conditional guarantee of our products. But as customers know very well about human hair industry is a tedious industry where sometimes customers who are not well aware about the testing of quality may feel issues with quality and in that cases where the default is due to negligence of customer and lack of knowledge of customer, in that case we do not offer any replacement or refund.

We are in this business for such a long time that we know very well about the quality standards and know our products and quality control process deeply that we are very confident about our products quality and make sure not to left any chance of negligence from our side.

To do requirements details for special cases where we accept refund :

1.     We refund only cost of material ( cost of custom controls, bank charges, shipping etc. Are not refundable ).

2.     Our material must be send back in the same condition as received with original packing, labels and in not used or altered in any way condition.

3.     Cost of sending back the material is paid by the buyer.

4.     All the charges from sending back to arrive at our premises are responsibility of buyer.

5.     Refund is issued within 20 working days after receiving the material back and duly checked by our production department and if there is any discrepancy that will be responsibility of the buyer.

6.     Returns must be send according to international import exports procedures so that the returns must not be treated as import for us where are may be import duty, if it happens than we will deduct the amount of import duty from the total refund.

7.     All the returns must be described in details and identical to the original invoice send with shipment so that to clear the returns shipment in customs.

8.     If there is any kind of damage of goods during transit , that will be responsibility of buyer as we deemed the returned shipment as insured by buyer.

For any further query, please feel free to contact at : info@lagahexorts.co.in